A person answers, not a ticket queue
ByeSQL is built by a small team, which means there is nothing between you and the people who work on it. No support tiers, no case numbers, no first-line script. You write, one of us reads it and replies.
support@byesql.comWhat are you writing about?
One address for all of it. These just fill in the subject line for you.
Getting set up
Connecting a database, creating a read-only user, or something behaving differently from what the guides describe. Say which database and what you are seeing.
Pricing and plans
Which plan fits, what happens when you outgrow one, invoicing and VAT. A rough team size and query volume is usually enough for us to answer properly.
Security
Questions from your security or procurement team before you connect anything, or a vulnerability you have found. Disclosures go here rather than anywhere public.
Anything else goes to the same place. If ByeSQL got a query wrong, or there is a database we do not support yet, that is the message we most want to receive.
Elsewhere
Product news, and the occasional thing we have learned about putting AI in front of a production database. Writing about us or building something on top? Say hello on either of these.
Before you write
Some of this is answered already, and reading it is faster than waiting on us.
Can you help me connect my database?
Yes, and it is a normal thing to ask. Most of the friction is on the database side rather than ours: permissions, firewalls, or a user that can see less than you expected. Write with the specifics and we will work through it.
Is there a free plan, or do I have to pay to try it?
There is a free plan with one connection and fifty queries a month, and no card is needed. It exists so you can point it at a real database and judge the answers yourself before deciding anything.
My database is not on the supported list. Will you add it?
Tell us which one. More engines are in progress, and what people actually ask for moves things up the list. Hearing from you is the most direct way to influence the order.
ByeSQL gave me the wrong answer. Is that worth reporting?
It is the most useful message we get. Send the question you asked and the SQL it produced, which is always shown alongside the result. Generated SQL that runs cleanly but answers the wrong question is exactly what we want to see.
Will you put me on a mailing list if I write?
No. Writing to support gets you an answer and nothing else, and we do not sell your data to anyone.